Cancellation Policy
Last updated: October 30, 2026
1. How to cancel
Send your request in writing to contact@emnova.ai with your business name. We will confirm it in writing.
2. When it takes effect
Cancellation takes effect at the end of your current billing period. Your Services stay active until then and you will not be charged again. Amounts already charged are not prorated or refunded.
3. Prepaid plans
Prepaid periods (3, 6 or 12 months) are not refundable if cancelled early; Services remain active until the prepaid period ends.
4. Downgrading to Website Only
Instead of cancelling, a system client may move to our Website Only plan at the rate in effect at that time. On the Website Only plan the phone number, automations, messaging and CRM features are turned off and only your website stays online.
5. Reactivating the system
Going back to a system plan after downgrading or cancelling requires a new setup fee, unless you prepay three (3) months.
6. After cancellation
Your website goes offline at the end of the billing period. If you want to keep it, ask us to export it before your cancellation takes effect (see Terms of Service, section 8).
7. Cancellation by us
We may suspend or cancel accounts for non-payment or for violating our Terms of Service.
8. Contact
contact@emnova.ai · (346) 230-1006