Refund Policy
Last updated: October 30, 2026
1. Digital services
Our Services require time, expertise and resources from the moment work begins, so they are not returnable like physical products.
2. When work has started, no refund applies
Work is considered started once any of the following has happened: an onboarding or strategy call, website design or development, CRM or phone setup, automation or messaging setup, advertising setup, Google Business Profile work, or delivery of any access, login or deliverable.
3. Only exception
A refund may be issued only if we have not started any work on your account.
4. Setup fees
Setup fees are non-refundable once work has started.
5. Results
We do not guarantee results. Not being satisfied with results is not grounds for a refund (see our Terms of Service).
6. Subscriptions
Monthly or prepaid periods already charged are not refunded or prorated, unless required by law.
7. How to request
Write to contact@emnova.ai within fourteen (14) days of the charge, with your name, business name, the date of the charge and the reason. We respond within five (5) business days.